FAULTY OR DAMAGED PRODUCTS
If you have received damaged or faulty items, please provide details (including photos) within 7 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
RECEIVING A REFUND
You can only receive a return within two weeks of receiving your product. You will have your refund credited to the original payment & purchase method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Customers are responsible for any return costs. Please Note: The original shipping costs are not refundable, if you received FREE shipping, the actual shipping cost will be deducted from your refund ($9.95)
Typical refund scenarios that will not be accepted include:
- If you have entered the wrong shipping address, unfortunately we cannot offer a replacement, nor redirect your item/s.
- Your request for a refund due to the product not being made of the material that you expected.
- Entered the wrong discount code.
- Damaged experienced to your item/s incurred by the user.
CAN I MAKE CHANGES TO MY ORDER?
No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order.
CHANGE OF MIND
If you change your mind after placing your order, you may return any items with 7 days if it's unopened and it its original packaging. If the product remains in a resalable condition, we will issue a Gift Card Code by email for the amount you paid for the products (excluding the shipping cost of $9.95, which cannot be credited). Please note that returned products that are damaged, used or not in their original packaging or condition will not be accepted. We do not offer cash refunds for change of mind.
If you return an item purchased through Afterpay, we will deposit store credit into your touche account. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. touche is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned. For any repayment queries please contact Afterpay on 1300 100 729
Updated: 1st Jan 2020